How to Contact Snapchat Customer Support

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412 Responses

  1. Ana Paula Mukstina says:

    Hey I got locked out of my snapchat today it says ive been temporary locked out can you please log me back in please this is my snapchat (annapaula223)
    Please??

  2. Paul says:

    How can I change my username

  3. Alley says:

    I got locked out of my snapchat it’s alleyy_babe please let me log back in ?????

  4. Tyler says:

    Hey I got locked out of snapchat it says temporary lock can u please let me log in ? my snapchat is tylerkesske

  5. Naika1234 says:

    I got locked out of my snapchat please can you unlock my snapchat

  6. Bentley says:

    I can’t receive a varifcation code, due to the number on my acc is my old number I recently changed my number. Please help!!

  7. Courtney says:

    I’ve been temporarily locked out of my snapchat please could you help my snapchat name is courts9901

  8. Karissa says:

    My account got locked around 12pm today. How many hours does it take to get my snapchat unlocked because I have streaks I cannot lose.

  9. Alexa says:

    I’ve been temporarily locked out of my snapchat please could u help my snapchat name is alexa4150

  10. Braden says:

    Hi my snapchat has been permanently locked and all I did was accidentally change my age. Can u please help

  11. Charlie says:

    Hey snapchat. Hopp you guys are okey! Im not, beacuse when i was trying login to snapchat its Said i was locked. I had a lil problem before i was hacked but i changed My password. But now idont know. My Main snapchat name is Bananbonge1. Please help me..i Love your app.

  12. Fionn says:

    I got locked out and it won’t unlock. Can you please unlock it, I changed my age on accident, and I’m permanently locked, Help

  13. Rebecca says:

    Me and my freind lost out 99 snapstreak is there any way we can get it back please?

  14. Elyssa says:

    Yesterday morning my account was locked. I did use a third-party app before I knew the harms. I deleted Snap Upload (the third-party app) and changed my snapchat password. My account was unlocked and I was happy! But this morning my account was locked AGAIN!! How do I make sure the third-party apps are no longer connected to my snapchat account, so I can unlock it and save my streaks? I’m getting super upset, I just want my snapchat account to be unlocked and stay unlocked!!
    Username: lyssybooo
    Please help, thank you!

    • admin says:

      i am sorry, but we are not snapchat’s official customer support, please contact them on the twitter or email

  15. Deni says:

    I lost my phone with the phone number in it, what to do?

  16. Alexander says:

    I have been locked out of my account and it will not let me reset the password but other people can log into their accounts on my phone. My username is boydtisdale26

  17. Jazmyn says:

    I got locked out of my account! Can you please unlock it ??. Princessjazmyn7

  18. Rayven James says:

    I keep getting locked out of my account for no reason at all. I’m locked out almost every other day. Its becoming extremely annoying due to the fact that I use snap chat to advertise my dealership and communication with customers. Please let me know the issue

  19. Alexis says:

    Is their a way to call snapchat support ?

  20. Madina says:

    Hi my name is Madina n my use name is madinaa1 can u help me unlock my snap chat I please n thank u

  21. Todd Mahler says:

    HELP! GOT A NEW PHONE AND WHEN TIRED TO LOG INTO SNAPCHAT, IT SENT THE CODE TO THE OLD PHONE NUMBER!!! HAD THIS SNAPCHAT FOR OVER THREE YEARS! ???? My username is Tuff_muffin

    • admin says:

      Todd, you should create a new Snapchat account

      • Haley says:

        We want are actually accounts because that’s were are friends are at and we can’t reach people any other way so snapchat was the only way we could and now since it randomly deleted my snapchat off my phone I can’t get it and have to make a new account? That’s stupid snapchat should help out with problems like this

  22. Cassidy says:

    Hey, I got locked out of snapchat for no reason. It says I’m temporarily locked out. Can you get me back in? My username is cassidyskater

  23. D. Nefwani says:

    I had a few people no longer necessarily in my phone number contacts… Logged any longer. Yet previously be friended them or vice versa them to me via SnapChat. After some time I decided that it would best to blocked these certain individuals. So a long story short, ironically out of no where I realized they were no longer listed within or under my block list. Something tells me that someone I know who had recently used my phone time to time again. Secretly randomly without my approval or notifications unlocked or unblocked these specific people to privately communicate with them and then later completely deleted them from the SnapChat friends list as well. I asked them about it but they keep saying that they didn’t do it and even more ironic or wildly… Apparently my account must of magically unblocked them by itself. SnapChat please please give me the correct diagnosis of this white lie and betrayal. Did or do accounts randomly unblock people you block or does the account holder or someone with access have to manually go into the block settings and unblock whomever themselves. Thank you.

    D. Nefwani
    Tucson, AZ.

    • admin says:

      first, we are not Snapchat’s customer service, and we are affiliate with Snapchat, inc. The snapchat account is blocked because the username is using unofficial third party app, or login from different phone number, and you can unlock it from https://www.snapchat.com/unlock

  24. kiana says:

    Hey i got locked out of m snapchat account can u please help me please my username is wildchild049

  25. Bradley says:

    Hey snapchat I am locked my account could you help me fix it is just bradleygibb my username the only detail I know

  26. Aaliyah says:

    So I never new about the 3 party stuff and I got locked out and I even deleted the app
    Never got an email or anything warning me
    Can it be unlocked

  27. Crystal says:

    I got locked out of my snapchat please can u let me back in please

  28. Crystal says:

    My account is locked can u please let me back in my user name is reniadennis12

  29. Jad says:

    Hey I got locked out of my snapchat today it says ive been temporary locked out can you please log me back in please this is my snapchat (djad1999
    Please PleasePleasePlease??

  30. Josh says:

    I am permanently locked out of my account for acsidently entering the wrong birth date in and I cannot log in the real birth date is September 10 2000 the birth date I entered was September 10 2003 can you please unlock my snapchat I depend on this app to talk to my friends during summer vacation

  31. Chloe says:

    Why don’t I have streaks? All of my friends do except me and I updated but I didn’t have then before I updated either

  32. Simi_sparks says:

    Can you unlock my account

  33. mckenzie says:

    my account has been locked and I didn’t have any apps or anything . it’s jus locked me out and https://www.snapchat.com/unlock won’t work I already tried it

  34. Amanda says:

    my snapchat is locked and ive tried everything to get it unlocked. what do i do?

  35. Kalsom says:

    My snapchat is locked and it’s been almost 24 hrs and it has not been unlocked.

  36. Leslie says:

    My snapchat is locked for the second time and I deactivated it but i want to log in and i can’t.

  37. Katie Tipling says:

    Hi my name is Katie so my account has been getting locked the past three days because of a third party app I deleted the third party app yesterday was able to log in after midnight used my account around 8 am and have been locked out since there should be no other reason for it to be locked at the moment. Tried sending emails through snapchat support and they just keep saying because of the third party app once again I had deleted it yesterday… I tried replying back to the emails and have gotten NO WHERE with the snapchat support all I would like is to have my account unlocked it’s already been over 8 hours and still nothing I have no time to be waiting for a day to have it unlocked because I do talk to people on the app and do not have their phone numbers or any other way to contact them. Lol guess I’m glad it’s not an emergency otherwise I probably could have been dead by now if they haven’t not known….please unlock my account

  38. Ahtesham says:

    Hello there ! my snapchat account has been locked for the first time I am not able to contact with my friends kindly help me to get it unlocked thank you.

  39. M says:

    Hi I forgot my password and I set it by an unknown email and I changed my number that I set my snapchat password with please help me?

  40. Tatiana says:

    My son is about to leave the country and I need Snapchat to video call and stay connected with him. However I’ve been having issues for weeks regarding the video call option when making a call my screen is black the other people can hear and see me but I cannot see them please someone contact me to help me thank you

  41. Paul says:

    I entered wrong birthday now I’m locked out

  42. Caragh Doherty says:

    My account was locked yesterday and I have waited 24 hours but nothing is working I had downloaded a third part app but I didn’t realise it would temporary lock me and I’ve tried the links to unlock it but it’s not working and I’m going to lose high snapstreaks soon?

  43. Flyboiie says:

    Can you please unlock my snapchat I didn’t do nothin bad

  44. Diandra says:

    My snapchat has been locked and I tried to unlock it but it won’t let me. I don’t even use third party apps so I don’t understand why my snapchat locked! I’ve been trying to contact @snapchatsupport on twitter since yesterday but they ignoring me!

    • admin says:

      Hello Diandra, don’t mention them too often, they will think it is spam, mention them every 3 hours, don’t give up, try to contact them via email as well

  45. Denise says:

    I’ve been trying to unlock my account but it hasn’t been letting me please help username is deniseandy03

  46. Jacob says:

    My account was locked
    How can I get unlocked and how long will it take?

  47. Samuel says:

    My account is locked wen I tried logging in this morning

  48. Alyssa says:

    Hi. When I try to login on my Samsung it keeps telling me oh no. Your login temporarily failed, so please try again later . If your login keeps failing go to snap chat support.

    I’ve tried so Manny times idk what to do and why it won’t let me login

  49. Mohrail says:

    hey my snapchat is locked And I’m really trying to unblock it will you please please please help me

  50. Sarah LaRose says:

    My snapchat is locked and won’t unlock. I’ve tried multiple websites and I have read so many different things and it still won’t work.
    Can you please take the time to unlock it?
    @ sarah.lynn137

    • admin says:

      hey sarah, i’m sorry, but we are not Snapchat’s customer support, you can mention them on twitter or email, read the article once again to know how to contact them

  51. Kyindra says:

    I deleted my snapchat but it said I could reopen my snapchat within 30 days before being permanently deleting! I tried that and it didn’t work at all!

  52. courtney says:

    The link wont work to unlock my account, if I don’t use the link will it still unlock in 24hours?

  53. Liam guiney says:

    I had a long snapstreak with my friend and it said I snapped him less than 24 hours ago but now my snapstreak is gone

  54. Julianne says:

    put the puppy dog filter back on please. thanks??

  55. Estrella Luna says:

    Hello snapchat,today my snapchat account got locked and it’s the only way I can communicate with my family I don’t even know what happened please help me how to unlock my account and I have to to my family right away help please?????my username is eluna45

  56. Maite says:

    Hello there today I tried to get in to my snapchat account, but it didn’t let me it said my account was unlocked permanently & I tried to use the website of unlock my account but it won’t work please help me I have a lot of info and messages & I didn’t mean to download any third app of snapchat I want my account back please hel

    • admin says:

      did you mean locked permanently, if it says permanent then i think you have just lost your account, but try to contact them by email to get help

  57. Christina Autilio says:

    Hi, my snapchat says that it is permanently locked and I don’t know why it is. I first got locked out at 5:00 pm yesterday and it’s been over 12 hours and I still can’t get into. Please tell me why this happened and how I can fix this. (P.S I don’t want to create a new account)

  58. Jillian says:

    So my account has been locked and when I go to the snapchat website I says push the yellow unlock button to unlock my account but when I puch it says something like ‘your request can not be processed’ can you please help me ?

  59. Amira_alalawi says:

    My account is locked before 24 hours and I waited until today and still does not work

  60. Jac'que Polite says:

    Hello my name is Jac’que Polite my snapchat name is politej I have been locked out of my snapchat all day. I would really appreciate it if you can help me unlock my snap I have very important and personal messages on there. Thank you very much I am not a robot

  61. Roberta goudet says:

    My friend changed my password and now I can’t log in… And my phone that was connected to my snapchat messed up

    • admin says:

      you need your phone number that connected to your Snapchat account, try to put your sim card to another phone

  62. Skye says:

    Hiya, my snapchat has been temporarily locked, I really need to get on to it, I had a third party app on my phone which I have uninstalled a few hours back and been googling several ways to get it unblocked which none of them have worked. Please could someone help me, I haven’t got Twitter is there another way I could get hold of someone as I tried emailing which they gave me links to this page. Thank you

  63. Jaclyn F says:

    I need to know why/ if my filter is approved for TODAY. I submitted it a week ago and still have yet to recieve a reply from snapchat. This is very disappointing because it was suppose to be for a graduation party !

  64. neta says:

    hi, I want to delete one of my accounts which date there are 2 or 3 years but meanwhile my email was deleted by windows that no longer recognizes emails featuring live: @ live.fr.
    Please help me

    • admin says:

      you can contact Snapchat customer support, read the article above to know how to contact them and ask for help

  65. Sebastian says:

    Hi can u please unlock my snapchat I’m locked out of it I didn’t mean to install snap upload my friend said it was a good app and I didn’t know I’m sorry please unlock my snapchat thank you so much please do it asap

    • admin says:

      hey sebastian, you can contact Snapchat customer support, read the article above to know how to contact them and ask for help

  66. Elizabeth V says:

    My snapchat is temporarily locked! I have no idea I have why. I don’t even have any third party apps. Which doesn’t make any sense. I simply want my snapchat back.

  67. Tkclaud says:

    Hey snapchat, my snapchat just got locked for hours now and I got lots of work mate texting me about work, can u please unlock it please thank u!!

    • admin says:

      hey Tkclaud, you can contact Snapchat customer support, read the article above to know how to contact them and ask for help

  68. Thuy_ng says:

    Hi its thuy my account was locked today and i tried to u lock it however it did not let me i read through the settings and i have realise i used a third wheel app called snap upload i was uploading a picture of my sister to her 2016 prom on my story unintensionally i am truly sorry can you pleasee pleaseee please please u lock my account i will not use any third apps ever again and i have un-installed it already my email is: lauren******1989@hotmail.co.uk
    Im in the uk and my username is: thuy_ng
    Please i have alot of imporant informations and dates of events i need to atend to and i have alot of saved information and my families numbers etc please can i get it back, i have streaks/days with many people and i really cant risk to lose the days

    • admin says:

      hey lauren, you can contact Snapchat customer support, read the article above to know how to contact them and ask for help

  69. Rleeyah says:

    I can’t get into my snapchat it’s saying I’m temporarily locked out?! Why? It’s my main app I use ? Help me please ?

    • admin says:

      hey Rleeyah, you can contact Snapchat customer support, read the article above to know how to contact them and ask for help

  70. Mr_looda says:

    My snapchat has been locked I don’t know why

  71. laadaay says:

    Hi, I have been trying to sign in into snapchat and it is saying that my snapchat has been temporarily been locked and I tried unlocking it online but it’s not working my username is laadaay. Also I can’t contact snapchat through twitter because I don’t have a twitter account

  72. Christy says:

    I tried to change my email but it doesn’t tell me to verify my email

  73. Jo says:

    Hi my snapchat says it’s been temporarily locked and I’ve tried to unlock it and it won’t I really need my snapchat can you take a look at it for me please

  74. Ghazi says:

    Hey i was adding friends on my snapchat and it showed me forbidden so i logged it out and know its showing the my network is blocked so how can i unlock it because its the home wifi that is blocked.
    Thank u

  75. Lisa says:

    I get pervet snaps by a fake account
    can I figure out who this person is and report it to the police?

  76. Kenneth says:

    Hey snacphat I really need a HUGE favor I have gotten into a situation with my sc not working it’s saying something about temporarily locked what do i do now ? Plz help

  77. Nataya says:

    My snapchat says I’m locked out and I cannot find a way to get back in I’ve been searching online on what too do but I do not understand please help??

  78. Sunny says:

    Hello my snapchat account is temporarily locked because of using third party app now what can i do I contact snapchat they are saying wait for 1 day then logging i waited 3 days but I can’t getted my account

  79. Tove says:

    Hey! I had snapstreak with two of my friends on snapchat but they disappeared even if we had snapchatded.

  80. Hannah says:

    I was blocked out of my snapchat. I think it’s because I never verified my email and added too many friends. I am not a spammer or hacker I just really need my snapchat back thanks.

  81. Tamerlol says:

    I cant get the verification code

  82. Celeste says:

    I keep getting locked out my account, I have no third party apps l. why is this happening?

  83. Andrew says:

    Hey, I sent a snapchat picture to someone by mistake ! I blocked and deleted them straight away, will they still see that picture even though they didn’t open it?

  84. Tori says:

    My account has been locked for two days now and everyday at 8 pm I am able to log back in but only a few hours later I am locked back out. I have tried unlocking it with the link given and am still unable to access my account.

  85. Louise says:

    My snapchat won’t let me send/receive/use the app at all with 3G. this is nothing to do with my 3G plan as all my other apps work with my 3G.. please help

  86. Izzybell0026 says:

    Can you please please unlock my snapchat, it never let me verify my email and I think that’s the problem

  87. Josh says:

    I’m having trouble signing it, its telling me I’m temporarily failed to login,I synced it back as the link tells me too and it still does not want me to sign in and I’m very upset from this.

  88. Abby says:

    Well I logged out my Snapchat an now am not able to log back in because am not receiving a verification code through my mobile device can the code be sent to my email instead as I am not able to receive texts I on vacation an can use WiFi to check my emails.

    • admin says:

      you still need your phone number to log in, Abby

      • Abby says:

        Well I am currently on vacation , so I think that has something to do with the reason why am not getting the verification code. My username is Abby_stash , my country country code +1876, and the phone carrier is Verizon however the network I use in Jamaica is Digicel. Is there anyway u guys can help me to assess my account as I will be in new york all summer without Snapchat ?.

  89. ci says:

    Unlock my account I don’t have a verification code please help @snapchatsupport

  90. Jackie says:

    Hi, ive been logged out of my snapchat account. My username is jackiedawson3 can you please log me back in?

    • admin says:

      the only one who can log in to your account is yourself, because you are the only one who have the password, and phone number

  91. Theresa says:

    I went to send someone so snapcash, it said it got cancelled but it still took it outta my bank account! Why is that?

  92. Colemeade says:

    I was going to put in my birth date but i put in te wrong date and I’ve been locked out for 3 days and I’ve tryed the unlocked button and it won’t work

    • admin says:

      hai Colemeade, try to contact them by email or twitter, find out how to do it by reading the article above

  93. Josh says:

    I logged out of my Snapchat to make a friend a sc, made his and now I’m not able to log back in to mine, I’m synced with Google, date and time are correct, changed password, and nothing seems to work.

  94. Brett Boyle says:

    Snapchat!!!!!!!! You need to help I lost a 379 fire streak and I snapped the other person and it wouldn’t go through please help me get it back???

  95. Joshua says:

    Mine is different. I try to log into my snapchat account on my phone via the app but I receive an error message saying, “OH no! Log in is temporarily unavailable.!”.but it works perfectly on other mobiles. Am not rooted neither am I using any third party app. Pls help. Thanks

  96. Zainab says:

    Hello there today my snapchat account has been locked and I’ve try’s to unlock it but it did not let me unlock it I have realized that I’ve been using a third-party application and I was using this unintentionally please please please snapchat can you unlock my account I need my account because I have a lot of personal information and a lot of messages that I need please please please snapchat unlock my account THANK YOU!!!!!

  97. Nikki says:

    My account has also been locked. This has never happened before. Ive tried tweeting, and emailing and the email response was that you cant help me through email I sent it too. Is there a direct email I could reach someone at? Ive also done the steps on the website.. unlocking.. resetting password.. unistalled everything.. re-installed snapchat.. nothing seems to work. please help me.

  98. CC Cash says:

    I have been locked out….I deleted the “tweak”that I was using tho

  99. Popgates says:

    Snap chat won’t let me log in…it says can’t connect please check connection…what can I do to fix it

  100. Ella says:

    My snapchat is not letting me log in and lots of other people I do not want to lose my streaks plz fix this

  101. Andrew says:

    I got locked out of my account and it won’t let me unlock it and it’s been 12 hours how can I fix this

  102. Ally says:

    I been locked out because I put in the wrong year that I was born for my birthday so can you please help me

  103. Adam says:

    I can’t update my snapchat its stuck on the old one could u send me a link for the new update please

    • admin says:

      Hello Adam, try to uninstall it from your phone, then install it again. If you are using iPhone, go to App Store to fresh install Snapchat. Go to play store instead, if you are using android

  104. Maddie says:

    I put the wrong year when i was born for my birthday. I got permanently logged out. can you please help????!!!!????

  105. Richard says:

    Some how I lost one of my snap streaks with a person but not with my other and I send a snap streak to them at the same time

  106. Lexi Stevens says:

    i need someone to help me get hold of snapchat I have a video i saved from my story that will only work on my phone. But i need to get it to work on any device to help get the guy im in love show that he is innocent. If someone could please help me it would mean the world to me.

  107. Yazid says:

    Hello Snapchat, I changed my accounts password successfully, its just I need my old password, can I have a history of my old passwords sent to my email, I really need it for other things, please reply as soon as possible

  108. Shavar McFadden says:

    My little sister has a account under Km92345 she is only 9! Please delete her account indefinitely!

  109. Kenley says:

    My snapchat logged me out and I didn’t put a verification code or anything like that. But it says I can’t log in without the code? What do I do???? This is making me hate this app now.!!!!

    • admin says:

      how do you get the verification code? you have to log in with the phone that the number is registered to Snapchat

  110. Kisha says:

    My friend wanted to use my phone for snapchat because I have better quality but when I tried to log back into my snapchat it says my password is wrong so I have changed my password 4 times so far and also this has happened before so I had to start a whole new snapchat account and I don’t really want to do that again, can you please help me?

    • admin says:

      you should never use your phone to log in with another Snapchat account that are not yours, Snapchat will lock your account for it

  111. Jai says:

    I accidently deleted the snapchat app. I downloaded it again. However, i recently changed my number so everytime i try logging in it says i need to type in a verification code which is being sent to my
    Old number. I do not have the recovery code unfortunarely. What shall i do?

  112. Lucie says:

    I cant redownload snapchat it wont let me

  113. aine cagney says:

    my account [aine_cagz] was permanently locked because i was fixing my date of birth on snapchat I accidentally typed wrond date of birth so as i was scrolling for the year I chose wrong year and did not notice moments later a notification popped up stating that my age was too young and that I have permanently been locked out i have tried all of the things it has asked me to do .What do I do????????? thank you please help the account is aine_cagz

  114. Riley Marrs says:

    hey I accidentally put my wrong birthday . I meant to put 1999 but it put 2003 and now it says I’m 12 years old .so it locked me out ? can you please unlock me so I can fix that . My username is rileymarrs

  115. Salman says:

    I want to to email snap chat because it says my logging has temporarily failed what should I do if I should email snapchat can you please provide me with their email

  116. Maddie Grippi says:

    l don’t have a problem with snap chat, but I have a great idea! This idea would help a lot of people in my opinion! Where would I share this idea?

  117. Dustin says:

    How do i permanantly delete a snapchat account

  118. Sylvia says:

    Hi everytime I go to log into my snapchat account it keeps saying ‘login temporarily failed’. I haven’t got any third party apps on my phone and the time is all up to date. Please help I need my snapchat back!!

  119. Aliana says:

    Hi. I got permanently locked out of my account because I was 12. But today I turned 13 and I still can’t get in!! Please help!

  120. Marisol says:

    I updated my snapchat but nothing changed, I still have the old version and it says that I have the new one but it looks the exact same. And my friend tried logging in to her snapchat on my app and hers looks normal but mines still has the same old version. ?

  121. Kaila Richards says:

    So y’all locked me out my account and it says that y’all can’t unlock my account so why lock my account if you can’t unlock it ? And I don’t abuse any rules I’ve only been on it for three days after I logged out a couple months ago. This is the only way I take pictures because I don’t like my camera quality on my iPhone so i really need this app today because I’m expected to take pictures for a birthday.

  122. mohammad says:

    WHEN IT CAN BE ACTIVATE ?
    THANKS

  123. mohammad says:

    DONE
    THANKS

  124. Kimberly says:

    Please help me my account says it’s been permanently locked and I don’t even know why. How do I get it unlocked? This is how I keep in touch with some family members. I was reading to contact them on Twitter but I don’t have that. I really need my account unlocked. PLEASE HELP.

  125. Ruby says:

    Hi my snapchat account has been perminantley locked …. How can I unlock it because it wasn’t successful when i tried

  126. Connor says:

    Can’t send snaps to a unblocked friend,please help

  127. Ryan says:

    My snap got permanently locked but says it only got temporarily locked when I didn’t do anything. How can I get it unlocked again.

  128. Erinn says:

    My snaps will not save to my camera roll?? This just started and I am so frustrated. Why would this happen?

  129. Ke says:

    Hello, I’ve taken a few selfies with my friends but didn’t save them or post them because I didn’t have wifi! I’ve got wifi now but I wasn’t logged into snapchat on my phone and lost all the pics! How can I get them back??

  130. kiersten says:

    whenever i try to save pictures that i take to my camera roll, it doesn’t save with the b&w filter, only the original. even when i have the filter on. is there any thing i can do?

  131. Dakota says:

    I have changed my password and username, I even uninstalled the app, but it keeps saying temporary blocked network due to suspicious activity, is there a way I can fix it with out creating a new snapchat?

  132. Farid says:

    Guys can you hurry up I will loose all my streaks

  133. Farid says:

    can you please unlock it for me now I’ve waited like12 hours

  134. ali says:

    my snapchat keeps on crashing everytime I go on it

  135. Umair says:

    Hi need some help with geo filter but where can i email you ? I m tweeted as well

  136. Saeed ahmed says:

    How can I rest my password without email address I want to rest it with phone number
    Help me please

    • admin says:

      To reset your password via SMS from the Snapchat Log In screen:
      -Tap ‘Forgot your password?’
      -Then select how you would like to reset your password – via SMS.
      -A verification code should be sent to the phone number associated with your account.
      -Enter the verification code and select ‘Continue’.
      -Lastly, enter your new desired password!

  137. jess says:

    I broke my phone and have what so ever no access to my account due to it asking me for a recovery code ( lost). i Need my account deleted asap!!!

  138. Anthony Abrams says:

    Once you delete the conversation is there a way to restore and get back the conversation

  139. Karina says:

    I got locked out of my account today , I deleted the third party app and even went to the snapchat unlock link and it’s saying it cannot process the request.. I even tried emailing support but it says the email is invalid.. Can you please unlock my account or is there a number I can call?? I don’t have Twitter so can’t contact them on there.

  140. Olivia says:

    I am locked out of snapchat because my friend changed the age I will be turning 14 next week and need snapchat?

  141. Olivia says:

    Can I just call someone and get them to sort it out! This is terrible 🙁

  142. Helena Solberg says:

    Hey. Yesterday i took around 20 photos on snapchat, and saved them to my memories. The next day, all of them were gone, and hasn’t showed up yet. What is the reason?

  143. Mutlaq says:

    Im out of the state, and my phone has no service. I need to login in snapchat but i could not because they send a code to my phone. I would like to receive the code at my email.

  144. Jake says:

    Doesnt anyone know snapchat number? Or if they even have one? Thank you!

  145. grace says:

    someone logged into my account and changed my password on me and it won’t let me login what do I do??

    • admin says:

      you can reset it again as long as you have your phone number and email,

      -Tap ‘Forgot your password?’
      -Then select how you would like to reset your password – via email.
      -You should receive a password reset link via email to the email address associated with your account.
      -Click the URL – if you cannot click the URL, please copy and paste the URL into your browser.
      -Lastly, enter your new desired password!

  146. grace says:

    I have all my streaks I need a new password Asap for my account

  147. madison says:

    I cant get the app back and i tried to email them but didnt work

  148. Bryce says:

    I Deleted My App And Redow loaded Snap Chat, And, Now When I Try Logging In, It Keeps Saying Server Can Not Be Found. No Matter Where I Go Or Who’s Ohone I Use

  149. sanndra says:

    i made a snapchat geofilter numerous times and its continuing ti tell me my geofilter is covering more than half the screen and on photoshop it is only 111.68pt how can i fix this

  150. Fredo says:

    Hey I have forgot my password and the email I have on there don’t work anymore and I would like to change my password so I can use it again I have a new email but can’t get in it to update my password

  151. Emilio says:

    Hey I bought my phone and I’m not on a contract so I don’t get a new phone and it won’t let me sign in because it is sending me a text and im not getting it because my phone is broken so idk any other way to sign i

  152. Brandon Hartz says:

    Hi my name is Brandon and I lost a red heart the second best friend achievement for absolutely no reason because we both made sure we dint snap anyone more then we snap with each other and we spam each other every now and then to secure the spot we shouldn’t have lost it and i would like it back

  153. Jazmine says:

    My snapchat account has been locked for several hours . Could you please unlock it ?

  154. Josh @wizdummy says:

    I cannot reset my password, my old password is not working and when I follow prompts to reset my password, any password combination I try fails even though I made sure it meets the criteria.

    • admin says:

      Tap ‘Forgot your password?’
      Then select how you would like to reset your password – via email.
      You should receive a password reset link via email to the email address associated with your account.
      Click the URL – if you cannot click the URL, please copy and paste the URL into your browser.
      Lastly, enter your new desired password!

  155. Lonya Duncan says:

    I have been locked out of my account for almost two days now. Can you please help me?

  156. Grace says:

    I accidentally clicked on the wrong date of when I was born (they thought I was 11) now I’m permanently locked out of my account and can’t get back in !

  157. Catherine says:

    I tried sending an email to support@snapchat.com, but it said that delivery permanently failed. Is there somewhere else to send an email?

  158. Yazimine says:

    Ive tried the thing u keep giving people and the request isn’t processing , it’s nearly been 2 days and nothing’s happened

  159. Christian says:

    Hello my snapchat was logged out temporarily today and I would like the reasoning as to why.

  160. Aaron says:

    So I have that lock up thing with the phone number but I no longer have access to the phone number or phone is there any way I can remove it Bc it won’t let me log in without the verification code????

  161. Jessie says:

    Hi I accidentally put my wrong year that I was born in and now it says that I am locked out please help!!!!!

  162. Kayla Friedman says:

    I’m trying to log back into my account but I don’t remember the email or password…i have been trying to contact someone for help via email and snapchat… it would be nice to have a real person…

    • admin says:

      you can actually reset your password via text message:

      -Tap ‘Forgot your password?’
      -Then select how you would like to reset your password – via SMS.
      -A verification code should be sent to the phone number associated with your account.
      -Enter the verification code and select ‘Continue’.
      -Lastly, enter your new desired password!

  163. Daniel says:

    It says my email is invalid when it’s the right one

  164. Delaney says:

    hello snapchat people
    i am very mad because snapchat literally quits 50 times a day on my phone and its really annoying i’ve tried everything and i’m not the only one it happens to. I would really appreciate it if you fixed it because it opens my snapchats and it makes me lose streaks. Thanks.
    :(((((

  165. Sara George says:

    hi- some of my memories have been deleted from snapchat and it wasnt me- is there any way to get them back- i havent saved them onto my camera roll

  166. Amy Vella says:

    Hi there, there’s something wrong with my snapchat. My friend and I snap chatted yesterday but our streak was lost, we were at 218 PLEASE PLEASE help

  167. Emily says:

    Dear Snapchat,

    I write to you being a disappointed and frustrated user. I use your services daily, and have been presented with this issue twice now. I have been logged out of my snapchat, and cannot log back in. However this is not a temporary issue, I am extremely disappointed with this issue and would like it to be fixed IMMEDIATELY. I have many problems with your services however will not bother you with all of them at this current second in time. If action is not taken seriously, I will not recommend ‘snapchat’ to my friends….and I have lots of them. Take action ASAP, OR ELSE.

    Sent from my iPad

    Sent from my iPad

  168. Salina Sanchez says:

    Question. I been trying to snap videos and it keeps saying. “Video recording fail” I’ve uninstalled and installed up again. I’m shut down my phone many times. Please help.

  169. gabi says:

    Hi i am trying to log into my account on snapchat and it keeps saying that it cannot connect but i am connected to WIFI and i have tried connecting even off wifi and it still says it cant connect can you please help me?

  170. Azi says:

    My snapchat wasn’t reloading so I deleted the app and redownload it and tried to log in and it won’t and keeps saying could not connect but my wifi is perfectly fine and it works with everything else… What should I do?

  171. Lauren Austin says:

    I got locked out of my snapchat. I know my username but when I go to put in my password it’s not excepted. I tried the “forgot my password ” as well and it won’t except that either even though it’s the only email I have associated with snapchat. Can you please help me?

  172. Alvaro says:

    I forgot my email from Snapchat.
    How can I get it back?
    And

    I would like to change my cel fone number on Snapchat.

    Tks

    • admin says:

      you can get is by sms, go to the settings,
      Tap ‘Login Verification’ under the ‘My Account’ section.
      Tap the ‘Continue’ button.
      Tap the ‘SMS’ button.
      Enter the verification code sent to your mobile phone and tap ‘Continue.’

  173. Ardythe Eakin says:

    Hi I am trying ro post a geotag for a client and it is not allowing me to enter the information in properly.

    Can you please contact me so I can send the files

    The event is today so I need to be contacted immediately

  174. Claire says:

    Dear snapchat

    I write to u cause I am a very upset person right now I have saved so much memories to memories my videos of my grandad aren’t on my camera roll it has saved that and he died in a car crash last night and my big brother is close to diying so I am very upset and I would really like u to answer this please via email and I would like to send it my full thing on that thank you very much but I have lost tons of memories and I fell like killing my self thank you for reading this if u do I really need it.

  175. Hallie says:

    What is their email?

  176. Mary Tarala says:

    I got permanently locked out of my account and when I tried to go on the website where you unlock your account, it said that you can’t unlock my account because it’s permanent. How can o fix this? I really need your help

  177. Brianne says:

    I forgot my password but I just changed my phone number I have no access to my old number and I don’t know the email anymore

  178. Matthew says:

    I tried to call at (313) 993-339 and eventually someone answered me and told me they were not from snapchat customer service even if I’d found some web pages with that number.. Can you tell me what number I should call to for customer support service ??

  179. Quinn says:

    Hey, my snapchat only works when I’m using cellular data and when my wifi if turned off, but when it is connected to wifi and I click snapchat it just crashes and goes right back to the home screen, if u could help me that would be great!! Thanks

  180. Casey knowles says:

    I’m trying to log into my Snapchat but it keeps saying it’s sending a code to my phone which has no service on it and the screen is broken how can I get into my Snapchat

  181. Stefan Hallgren says:

    Hi! My name i Stefan Hallgren, MCN and client Manager at xxxx, Sweden.

    We are a Swedish Management for big influencers and i urgently need a contact right to the core of Snapchat support (prefferably a manager) that can help me solve a lost/kidnapped account problem for one of our clients with 150 000 snapchat followers.

    We represent some of Sweden´s largest infuencers, we are a certified Youtube partner and MCN (with Content ID-rights and all the exclusive bells and whistles that comes with that) but we do not have a personal contact at Snapchat yet.

    Please give me a quick response if you can get this going, and i´ll describe our problem right away and give you names and details in the nex mail.

    Best regards

  182. Mano says:

    Good night ,
    As everyone knows is having the Olympics in Brazil, I wonder why not put filters related to this, at least in the place that I am in Brazil is not working , unlike what happened in the Olympics in august.

    Where is social inclusion? If in the Olympics games the filter was avaiable to all of the coutry, why not now?

    I really wish that you take a providence! Brazil need this!
    Thanks a lot!

  183. Hello, i had a streak at 87 with my friend and we snapchatted last night at 11:32 and 11:37 and i happened to wake up this morning and reviewed over my snaps and our streak went away. To my knowlege if you snapchat at 11:32 and 37 when you wake up your streak should still be there and its not. Im a lot mad about this situation and expect the 87 to be right back by her name.. It needs to be fixed now please. Thank you snapchat?

  184. Ske says:

    Why is it that I can’t get the filters on my phone my phone is an iPhone 4 so why can’t I get them on my phone like my other friends have an iPhone 4 and the filters come up on there phone but no on my phone

  185. Snapyourhoe says:

    My snap chat trippen every time I tap on a story it won’t load it will keep trying to load every time I tap on it I deleted the app and every thing

  186. Mom says:

    FYI, the email support@snapchat.com is invalid. I have been trying to contact them with some concerns I have regarding their R-rated video news/magazine ads & am not able to get through to them with any email I have tried.

  187. adeelh says:

    i forget my password plz help me thanks

  188. Jessie says:

    Hello I think that someone might have hacked into my account and changed my dads of birth can you please delete that account!!! My username is luvhorse04

  189. Nicole says:

    Hey I can’t log into my snapchat it says that it’s the wrong password but it’s not .

  190. Daniel says:

    I don’t get why so many people keep asking the same questions over and over when it blatantly says not snapchat support lol. I do have a question has anyone else experienced snapchat memories just not loading?? They are outlined in memories but there all just white little screens and I’ve tried exporting them to re-story them and send them to what’s up and it has the size of the file but will NOT load. Have I lost them all for good?? If so how would it still no the size of every file in there if their no longer actually on there??

  191. Johnny says:

    Snapchat no longer let me flip the camera while in a video also doesn’t let me take videos with the filters can you guys fix it ?

  192. Precious Frank says:

    I have not been able to video with lenses on my snap chat thought my filters are working perfectly well, it said videoing with lenses is not supported on my device. model number- tecno y6

  193. Robert says:

    Help…..
    I lost my phone and I wanna log into my snapchat but I need a Verification Code! Which I cannot get because I don’t have my phone .. is there any way I can log into my account without using verification code? Someone help me thanks.

  194. Maysa says:

    Hello,

    My iPhone got stolen and my snapchat account is verified with an old number that I do not have access to anymore. Unfortunately, I did not verify an email account for my snap chat username so basically, I cannot log into my account unless I get a verification code from my old number. I have lost the recovery code too. I remember my passport but I have chosen the option to have my account to be verified when using a new device. I was wondering how can I get my username back?

  195. Abby says:

    As an avid user of your software and corporation, I have historically valued what you stand for. Recently, due to the stories on the right-most side of the user interface, my opinion has drastically changed. I feel I should be in charge of what appears on my profile. I realize “subscriptions” have been put in place for convenience and filtering; however, I feel this isn’t enough. Many stories are from magazines or newspapers, so as such, I feel I should be able to choose what I see. The inappropriate and obscene images I perpetually see due to the stories are demeaning my loyalty to your services. I realize how much revenue you are currently generating from the stories, but I currently feel violated.

  196. Yatzi says:

    I’m having an issue on snapchat for about 3 hours now. While I was in snapchat it just automatically logged me out. When it logged me out I tried logging back in but it says that my account was locked and it gave me a website to go to. I went to the website and I followed the steps but it still won’t unblock me or log me back into snapchat and now I don’t know what to do

  197. H.R. says:

    Hi! Almost a month ago I deleted my Snapchat account and it said if I don’t log in with in month the account will be permanently deleted. But now I really would like to have my account back but I cannot remember my password, so I typed in my email to change my password but it said my email isn’t valid anymore, but the thing is, I am still receiving emails from Snapchat on that same exact email? How should I proceed from here?

  198. Alannah says:

    Hello! Someone has created a fake snapchat account pretending ding to be me. They are saying very disturbing and inappropriate things about me and I would like for you guys to delete that account. Please contact me with what I need to do. I’ve already reported it twice and nothing has been done about it.

  199. David says:

    I want to delete a account I can’t get my verification code for I got a new number and can’t get the code

  200. souky says:

    I need your help, i forgot to change my number on the settings and now i can’t access to my account cause they ask for the verification number, and the code is sent to phone number i can’t access to it.

  201. Sharon Cicardo says:

    I just started learning snapchat and my screen is so washed out I can hardly see it. Help! Must be some kind of a filter.

    • Sharon Cicardo says:

      Okay I was pressing the video button before this started. I just held the button down again and my color is back. Can anyone explain what just happened?

  202. Shari says:

    Where is the best place to get a tutorial on how to use snapchat? I want to learn as much as I can as soon as I can…

  203. Eury says:

    I was messing with the birthday setting and accidentally put my self as 12 and now my snapchat is locked permanently.

  204. Jordan says:

    I made an account last year for me and my boyfriend to go back and watch the stories on our anniversary, i forgot the password and i never verified the email or phone number is there any way i can get back into the account?

  205. Daniel Alonso says:

    Ive changed my password 5 times using the email system. On all emails, they have responded saying the password has been updated, but it still won’t sign me in. Please help.

  206. Grace says:

    I lost a snap streak but I snap chatted the person that day and it said we never did. How do I get it back?

  207. Aya says:

    Hey, I forgot my snapchat password & my email is also linked to my old account so it’s keeps trying to reset my old one, please help! My username is ayyyyyyaaaaaa

    • admin says:

      you can reset your password via sms. To reset your password via SMS from the Snapchat Log In screen: Tap ‘Forgot your password?’ Then select how you would like to reset your password – via SMS. A verification code should be sent to the phone number associated with your account.

  208. April Allen says:

    I got an new phone and new number now I can’t access my snap chat account, can you help me?

  209. MARIA says:

    i keep emailing and no response!!! ANNOYING!!!!

  210. stuartellis2006 says:

    hi admin ! ive been using snapchat for 6 months now but every time my friend sends me a message i can only view it once. what am i doing wrong ? is it a glitch ? or do i have to pay to keep my messages ? many thanks. stuart ellis.

  211. Ania says:

    My best friend and I snap each other in chat all the time but all of a sudden it’s stuck and won’t let me scroll up or down to read the convo. No matter what I do to troubleshoot this issue it still occurs with the two of us and nobody else on my snapchat. We can’t chat each other nor comment on stories. And it does. This with her device too. It may be because of the fact that I’m using this app on my iPad but it hasn’t been doing this before. If there is anything I can do to fix this please let me know . Thank you!

  212. Katie says:

    Hi my name is Katie Beaumonte.

    I just wanted to say that this App has just turned into an Ad filled, Kardashian and sex taboo filled place, and it’s just downright horrible. No one gives a rat’s behind about Kim, Khloe, or any of the Kardashians, really. This App’s main purpose was supposed to be to share your whereabouts with friends and to send them photos back and forth. Now, all this app is is a bunch of advertisements, Kardashian’s rear-ends, and sex facts. If I wanted to know “the top 10 positions to reach orgasm”, then I could google that myself. I don’t need Snapchat as a secondary source for my sexual concerns. This App should be for “18+” users. My sister is 14, and she has Snapchat of course. The fact that she has access to such indecorous information at such a young age is just ridiculous to me.

    I’ve had enough of the stories about Kardashians, sex, DIY tutorials, and Buzzfeed’s liberal bullshit.

    Feel free to get rid of all this nonsense, OR at least get rid of all the taboo and make it age appropriate.

  213. Anggi Pradita says:

    can i got how many user Snapchat in Indonesia today? because I’m in the research stage to the final project study

  214. Alex Garcia says:

    Hello I’m having problems here… so I broke my phone screen (galaxy note
    4) and I am using a temporary phone (galaxy s3 work phone) while my (note
    4) is getting fixed… now I tried downloading snapxhat on my (s3) and it
    won’t let me because its sending a verification code by text to my (note
    4). But I can’t use my phone dude to its cracked screen can’t see
    anything…. so I need to access snapchat on my (s3) PLEASE HELP

  215. Danny says:

    Hello, I have encountered many things that I did not want to see on the d7scover update on sna9 chat. Is there a way to block things like daily mail and Buzz feed. These ads are too revealing, and I cannot figure out a way to get rid 8f them on an LG tablet. Thanks

  216. Riley says:

    Is there a way you can unblock permanently blocked accounts? Because the reason mine is bloked is because my friend made my birthday younger, and it said I was to young , told me to wait and I tried again but to early and now I’m permanently blocked can you please help?

    • admin says:

      Go to the settings, and scroll down to ‘Account Actions’ and tap ‘Blocked’. You should see a list of Snapchatters who are currently blocked. Simply tap the X next to their name to unblock them.

  217. Trent says:

    I am getting emails that a snapchat password is reset. I don’t have a snapchat account. Someone else is using my email address. How do I get this resolved?

  218. Molade says:

    Hello, I discovered on 10/15/2016 that a whole month of my snapchat stories saved on memories went missing and I didn’t delete them. I have logged out and logged back in, I have uninstalled and reinstalled the app but it’s still all gone. These memories mean a lot to me. What happened and I how can I get them back?

  219. Stephanie Castillo says:

    Hi, I am writing today is regards of not being able to sign into my snapchat account.
    I have forgotten my password an the email i used for it. I cant rest my password using the telephone number i provided because i changed my number an now have a new one, if theres any way of recovering this account I need someone’s help I have so many photo’s in my memory that I sadly didn’t get to saved… I would really like to get back into my snap.. my user name is S_paidinfull if someone can please email me back an hep me fix this I would highly appericate it.

    • admin says:

      Make sure you have the Recovery Code that you got when you enable the Login Verification. Use this Recovery Code to log in.

  220. Jimmy says:

    Honestly , why can’t we change Are names ? It bothers me how it’s permanent and I feel stupid when people are wondering what my name is to add me . When I made it I wasn’t thinking . I would just hope y’all make it so we can change are permanent name just once . Thank you . I really hope you consider doing it .

  221. jaqui says:

    i cant get into my snapchat because i need the code, but i lost my phone so i cant get the code because it keeps sending the code to my old phone can you please help me because i dont want to lose my snapchat streaks

  222. esther ovadia says:

    Hello,

    Hi is Esther, from Panama City Panama, I’m requesting a geofilter on-demand for my wedding day. I’m trying to put Panama for the filter and I it saids that is not available that will be ready soon. But my wedding is on March 12th and I would like to know if at that time will be available and accepted by you.
    I’m looking forward to have a filter on my wedding so let me know, as soon as possible.

    Best Rewards,
    Esther Ovadia

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