How to Contact Snapchat Customer Support

Find out how to contact or call Snapchat Customer Service. There are several ways to contact Snapchat, you can contact their email, or talk directly to Snapchat’s customer service via their social media account like their official and verified twitter account.

A large company should have a customer service or support to serve complaints or questions and difficulties of the customer. Customer Service provide satisfaction through services provided by a company to their clients in resolving the issue satisfactorily. Services provided include receiving complaints or issues being addressed. Snapchat as startup company with millions of users and keep growing every day, also has their own Customer Service you can call or contact when you have a problem with Snapchat app.

How to Contact Snapchat Customer Support

How to Contact Snapchat Customer Support

The reason why the customer or Snapchat’s users need to contact Snapchat’s Customer Service is because most of them can’t access their Snapchat accounts, their Snapchat account is locked they and need to verify the phone number, but they can’t because the number is gone or whatever so they can not log in to their account. Problems such as forgotten passwords and email could also be the reason why we need the help of the Customer Service, well here are several ways to contact them.

also read:   How to add stickers to your Snapchat video and picture

Contact Snapchat’s Customer Service by email
According to ceomail.com (a website provides email addresses for the CEOs of many companies and other organizations worldwide) you can contact Snapchat by email them support@snapchat.com. They claimed that the email addresses are real and you should receive a response from the CEO or one of her/his close staff, if it’s a consumer issue.

Update: The email is no longer in use, according to Snapchat’s play store page, you can contact them on snapchat@snap.com

Contact Snapchat’s Customer Support via twitter
This is the most easy and quick way to contact Snapchat support, you can mention them directly via @snapchatsupport on twitter, they are very helpful and kind to the customers. When you see their timeline’s there are a lot of interactions with Snapchat users and they got the feedback as quick as possible:

You should contact them too. Well in our opinion, contact Snapchat’s Customer Service or support by mention their twitter is the best way, i mean we don’t know when our email is gonna be read. But their Snapchat account only work on Monday. 7AM-9PM, Tuesday.-Thursday. 5AM-9PM, Friday. 7AM-9PM, Saturday. & Sunday. 10AM-6PM. (All times PST). So make sure you contact them on the right time to get the feedback.

also read:   How to use Snapchat 3D Filters or World Lenses

There is another way to contact Snapchat Customer Service. According to internetisgreat.com, you can contact Snapchat Support directly from Snapchat app.

To send or give other feedback, you can send it from https://support.snapchat.com/en-US/co/other-feedback, you can fill the form with your suggestion, complain, or anything that necessary.

Note: We are not Snapchat Customer Support, this is an article trying to tell you how to contact them, the Snapchat Customer Support, read carefully again how to contact them.


Update!!

Many people asking me to unlock their account, read this article: “How do i unlock my snapchat account” to find out what you have to do to unlock your account, why your account is locked, and how to prevent it.

Also read: How to contact Snapchat Support to claim Streak back

If you have another way to contact Snapchat Customer Service, or if you have some interesting experiences in contacting them, please let us know about it.

497 thoughts on “How to Contact Snapchat Customer Support”

  1. Hey I got locked out of my snapchat today it says ive been temporary locked out can you please log me back in please this is my snapchat (annapaula223)
    Please??

    Reply
  2. I can’t receive a varifcation code, due to the number on my acc is my old number I recently changed my number. Please help!!

    Reply
  3. My account got locked around 12pm today. How many hours does it take to get my snapchat unlocked because I have streaks I cannot lose.

    Reply
  4. Hey snapchat. Hopp you guys are okey! Im not, beacuse when i was trying login to snapchat its Said i was locked. I had a lil problem before i was hacked but i changed My password. But now idont know. My Main snapchat name is Bananbonge1. Please help me..i Love your app.

    Reply
  5. Yesterday morning my account was locked. I did use a third-party app before I knew the harms. I deleted Snap Upload (the third-party app) and changed my snapchat password. My account was unlocked and I was happy! But this morning my account was locked AGAIN!! How do I make sure the third-party apps are no longer connected to my snapchat account, so I can unlock it and save my streaks? I’m getting super upset, I just want my snapchat account to be unlocked and stay unlocked!!
    Username: lyssybooo
    Please help, thank you!

    Reply
  6. I have been locked out of my account and it will not let me reset the password but other people can log into their accounts on my phone. My username is boydtisdale26

    Reply
  7. I keep getting locked out of my account for no reason at all. I’m locked out almost every other day. Its becoming extremely annoying due to the fact that I use snap chat to advertise my dealership and communication with customers. Please let me know the issue

    Reply
  8. HELP! GOT A NEW PHONE AND WHEN TIRED TO LOG INTO SNAPCHAT, IT SENT THE CODE TO THE OLD PHONE NUMBER!!! HAD THIS SNAPCHAT FOR OVER THREE YEARS! ???? My username is Tuff_muffin

    Reply
      • We want are actually accounts because that’s were are friends are at and we can’t reach people any other way so snapchat was the only way we could and now since it randomly deleted my snapchat off my phone I can’t get it and have to make a new account? That’s stupid snapchat should help out with problems like this

        Reply
  9. Hey, I got locked out of snapchat for no reason. It says I’m temporarily locked out. Can you get me back in? My username is cassidyskater

    Reply
  10. I had a few people no longer necessarily in my phone number contacts… Logged any longer. Yet previously be friended them or vice versa them to me via SnapChat. After some time I decided that it would best to blocked these certain individuals. So a long story short, ironically out of no where I realized they were no longer listed within or under my block list. Something tells me that someone I know who had recently used my phone time to time again. Secretly randomly without my approval or notifications unlocked or unblocked these specific people to privately communicate with them and then later completely deleted them from the SnapChat friends list as well. I asked them about it but they keep saying that they didn’t do it and even more ironic or wildly… Apparently my account must of magically unblocked them by itself. SnapChat please please give me the correct diagnosis of this white lie and betrayal. Did or do accounts randomly unblock people you block or does the account holder or someone with access have to manually go into the block settings and unblock whomever themselves. Thank you.

    D. Nefwani
    Tucson, AZ.

    Reply
    • first, we are not Snapchat’s customer service, and we are affiliate with Snapchat, inc. The snapchat account is blocked because the username is using unofficial third party app, or login from different phone number, and you can unlock it from https://www.snapchat.com/unlock

      Reply
  11. Hey snapchat I am locked my account could you help me fix it is just bradleygibb my username the only detail I know

    Reply
  12. So I never new about the 3 party stuff and I got locked out and I even deleted the app
    Never got an email or anything warning me
    Can it be unlocked

    Reply
  13. Hey I got locked out of my snapchat today it says ive been temporary locked out can you please log me back in please this is my snapchat (djad1999
    Please PleasePleasePlease??

    Reply
  14. I am permanently locked out of my account for acsidently entering the wrong birth date in and I cannot log in the real birth date is September 10 2000 the birth date I entered was September 10 2003 can you please unlock my snapchat I depend on this app to talk to my friends during summer vacation

    Reply
  15. Why don’t I have streaks? All of my friends do except me and I updated but I didn’t have then before I updated either

    Reply
  16. Hi my name is Katie so my account has been getting locked the past three days because of a third party app I deleted the third party app yesterday was able to log in after midnight used my account around 8 am and have been locked out since there should be no other reason for it to be locked at the moment. Tried sending emails through snapchat support and they just keep saying because of the third party app once again I had deleted it yesterday… I tried replying back to the emails and have gotten NO WHERE with the snapchat support all I would like is to have my account unlocked it’s already been over 8 hours and still nothing I have no time to be waiting for a day to have it unlocked because I do talk to people on the app and do not have their phone numbers or any other way to contact them. Lol guess I’m glad it’s not an emergency otherwise I probably could have been dead by now if they haven’t not known….please unlock my account

    Reply
  17. Hello there ! my snapchat account has been locked for the first time I am not able to contact with my friends kindly help me to get it unlocked thank you.

    Reply
  18. Hi I forgot my password and I set it by an unknown email and I changed my number that I set my snapchat password with please help me?

    Reply
  19. My son is about to leave the country and I need Snapchat to video call and stay connected with him. However I’ve been having issues for weeks regarding the video call option when making a call my screen is black the other people can hear and see me but I cannot see them please someone contact me to help me thank you

    Reply
  20. My account was locked yesterday and I have waited 24 hours but nothing is working I had downloaded a third part app but I didn’t realise it would temporary lock me and I’ve tried the links to unlock it but it’s not working and I’m going to lose high snapstreaks soon?

    Reply
  21. My snapchat has been locked and I tried to unlock it but it won’t let me. I don’t even use third party apps so I don’t understand why my snapchat locked! I’ve been trying to contact @snapchatsupport on twitter since yesterday but they ignoring me!

    Reply
    • Hello Diandra, don’t mention them too often, they will think it is spam, mention them every 3 hours, don’t give up, try to contact them via email as well

      Reply
  22. Hi. When I try to login on my Samsung it keeps telling me oh no. Your login temporarily failed, so please try again later . If your login keeps failing go to snap chat support.

    I’ve tried so Manny times idk what to do and why it won’t let me login

    Reply
  23. My snapchat is locked and won’t unlock. I’ve tried multiple websites and I have read so many different things and it still won’t work.
    Can you please take the time to unlock it?
    @ sarah.lynn137

    Reply
    • hey sarah, i’m sorry, but we are not Snapchat’s customer support, you can mention them on twitter or email, read the article once again to know how to contact them

      Reply
  24. I deleted my snapchat but it said I could reopen my snapchat within 30 days before being permanently deleting! I tried that and it didn’t work at all!

    Reply
  25. I had a long snapstreak with my friend and it said I snapped him less than 24 hours ago but now my snapstreak is gone

    Reply
  26. Hello snapchat,today my snapchat account got locked and it’s the only way I can communicate with my family I don’t even know what happened please help me how to unlock my account and I have to to my family right away help please?????my username is eluna45

    Reply
  27. Hello there today I tried to get in to my snapchat account, but it didn’t let me it said my account was unlocked permanently & I tried to use the website of unlock my account but it won’t work please help me I have a lot of info and messages & I didn’t mean to download any third app of snapchat I want my account back please hel

    Reply
    • did you mean locked permanently, if it says permanent then i think you have just lost your account, but try to contact them by email to get help

      Reply
  28. Hi, my snapchat says that it is permanently locked and I don’t know why it is. I first got locked out at 5:00 pm yesterday and it’s been over 12 hours and I still can’t get into. Please tell me why this happened and how I can fix this. (P.S I don’t want to create a new account)

    Reply
  29. So my account has been locked and when I go to the snapchat website I says push the yellow unlock button to unlock my account but when I puch it says something like ‘your request can not be processed’ can you please help me ?

    Reply
  30. Hello my name is Jac’que Polite my snapchat name is politej I have been locked out of my snapchat all day. I would really appreciate it if you can help me unlock my snap I have very important and personal messages on there. Thank you very much I am not a robot

    Reply
  31. My friend changed my password and now I can’t log in… And my phone that was connected to my snapchat messed up

    Reply
  32. Hiya, my snapchat has been temporarily locked, I really need to get on to it, I had a third party app on my phone which I have uninstalled a few hours back and been googling several ways to get it unblocked which none of them have worked. Please could someone help me, I haven’t got Twitter is there another way I could get hold of someone as I tried emailing which they gave me links to this page. Thank you

    Reply
  33. I need to know why/ if my filter is approved for TODAY. I submitted it a week ago and still have yet to recieve a reply from snapchat. This is very disappointing because it was suppose to be for a graduation party !

    Reply
  34. hi, I want to delete one of my accounts which date there are 2 or 3 years but meanwhile my email was deleted by windows that no longer recognizes emails featuring live: @ live.fr.
    Please help me

    Reply
  35. Hi can u please unlock my snapchat I’m locked out of it I didn’t mean to install snap upload my friend said it was a good app and I didn’t know I’m sorry please unlock my snapchat thank you so much please do it asap

    Reply
    • hey sebastian, you can contact Snapchat customer support, read the article above to know how to contact them and ask for help

      Reply
  36. My snapchat is temporarily locked! I have no idea I have why. I don’t even have any third party apps. Which doesn’t make any sense. I simply want my snapchat back.

    Reply
  37. Hey snapchat, my snapchat just got locked for hours now and I got lots of work mate texting me about work, can u please unlock it please thank u!!

    Reply
    • hey Tkclaud, you can contact Snapchat customer support, read the article above to know how to contact them and ask for help

      Reply
  38. Hi its thuy my account was locked today and i tried to u lock it however it did not let me i read through the settings and i have realise i used a third wheel app called snap upload i was uploading a picture of my sister to her 2016 prom on my story unintensionally i am truly sorry can you pleasee pleaseee please please u lock my account i will not use any third apps ever again and i have un-installed it already my email is: lauren******1989@hotmail.co.uk
    Im in the uk and my username is: thuy_ng
    Please i have alot of imporant informations and dates of events i need to atend to and i have alot of saved information and my families numbers etc please can i get it back, i have streaks/days with many people and i really cant risk to lose the days

    Reply
    • hey lauren, you can contact Snapchat customer support, read the article above to know how to contact them and ask for help

      Reply
  39. I can’t get into my snapchat it’s saying I’m temporarily locked out?! Why? It’s my main app I use ? Help me please ?

    Reply
    • hey Rleeyah, you can contact Snapchat customer support, read the article above to know how to contact them and ask for help

      Reply
  40. Hi, I have been trying to sign in into snapchat and it is saying that my snapchat has been temporarily been locked and I tried unlocking it online but it’s not working my username is laadaay. Also I can’t contact snapchat through twitter because I don’t have a twitter account

    Reply
  41. Hi my snapchat says it’s been temporarily locked and I’ve tried to unlock it and it won’t I really need my snapchat can you take a look at it for me please

    Reply
  42. Hey i was adding friends on my snapchat and it showed me forbidden so i logged it out and know its showing the my network is blocked so how can i unlock it because its the home wifi that is blocked.
    Thank u

    Reply
  43. Hey snacphat I really need a HUGE favor I have gotten into a situation with my sc not working it’s saying something about temporarily locked what do i do now ? Plz help

    Reply
  44. My snapchat says I’m locked out and I cannot find a way to get back in I’ve been searching online on what too do but I do not understand please help??

    Reply
  45. Hello my snapchat account is temporarily locked because of using third party app now what can i do I contact snapchat they are saying wait for 1 day then logging i waited 3 days but I can’t getted my account

    Reply
  46. I was blocked out of my snapchat. I think it’s because I never verified my email and added too many friends. I am not a spammer or hacker I just really need my snapchat back thanks.

    Reply
  47. Hey, I sent a snapchat picture to someone by mistake ! I blocked and deleted them straight away, will they still see that picture even though they didn’t open it?

    Reply
  48. My account has been locked for two days now and everyday at 8 pm I am able to log back in but only a few hours later I am locked back out. I have tried unlocking it with the link given and am still unable to access my account.

    Reply
  49. My snapchat won’t let me send/receive/use the app at all with 3G. this is nothing to do with my 3G plan as all my other apps work with my 3G.. please help

    Reply
  50. I’m having trouble signing it, its telling me I’m temporarily failed to login,I synced it back as the link tells me too and it still does not want me to sign in and I’m very upset from this.

    Reply
  51. Well I logged out my Snapchat an now am not able to log back in because am not receiving a verification code through my mobile device can the code be sent to my email instead as I am not able to receive texts I on vacation an can use WiFi to check my emails.

    Reply
      • Well I am currently on vacation , so I think that has something to do with the reason why am not getting the verification code. My username is Abby_stash , my country country code +1876, and the phone carrier is Verizon however the network I use in Jamaica is Digicel. Is there anyway u guys can help me to assess my account as I will be in new york all summer without Snapchat ?.

        Reply
    • the only one who can log in to your account is yourself, because you are the only one who have the password, and phone number

      Reply
  52. I went to send someone so snapcash, it said it got cancelled but it still took it outta my bank account! Why is that?

    Reply
  53. I was going to put in my birth date but i put in te wrong date and I’ve been locked out for 3 days and I’ve tryed the unlocked button and it won’t work

    Reply
  54. I logged out of my Snapchat to make a friend a sc, made his and now I’m not able to log back in to mine, I’m synced with Google, date and time are correct, changed password, and nothing seems to work.

    Reply
  55. Snapchat!!!!!!!! You need to help I lost a 379 fire streak and I snapped the other person and it wouldn’t go through please help me get it back???

    Reply
  56. Mine is different. I try to log into my snapchat account on my phone via the app but I receive an error message saying, “OH no! Log in is temporarily unavailable.!”.but it works perfectly on other mobiles. Am not rooted neither am I using any third party app. Pls help. Thanks

    Reply
  57. Hello there today my snapchat account has been locked and I’ve try’s to unlock it but it did not let me unlock it I have realized that I’ve been using a third-party application and I was using this unintentionally please please please snapchat can you unlock my account I need my account because I have a lot of personal information and a lot of messages that I need please please please snapchat unlock my account THANK YOU!!!!!

    Reply
  58. My account has also been locked. This has never happened before. Ive tried tweeting, and emailing and the email response was that you cant help me through email I sent it too. Is there a direct email I could reach someone at? Ive also done the steps on the website.. unlocking.. resetting password.. unistalled everything.. re-installed snapchat.. nothing seems to work. please help me.

    Reply
    • Hello Adam, try to uninstall it from your phone, then install it again. If you are using iPhone, go to App Store to fresh install Snapchat. Go to play store instead, if you are using android

      Reply
  59. Some how I lost one of my snap streaks with a person but not with my other and I send a snap streak to them at the same time

    Reply
  60. i need someone to help me get hold of snapchat I have a video i saved from my story that will only work on my phone. But i need to get it to work on any device to help get the guy im in love show that he is innocent. If someone could please help me it would mean the world to me.

    Reply
  61. Hello Snapchat, I changed my accounts password successfully, its just I need my old password, can I have a history of my old passwords sent to my email, I really need it for other things, please reply as soon as possible

    Reply
  62. My snapchat logged me out and I didn’t put a verification code or anything like that. But it says I can’t log in without the code? What do I do???? This is making me hate this app now.!!!!

    Reply
  63. My friend wanted to use my phone for snapchat because I have better quality but when I tried to log back into my snapchat it says my password is wrong so I have changed my password 4 times so far and also this has happened before so I had to start a whole new snapchat account and I don’t really want to do that again, can you please help me?

    Reply
    • you should never use your phone to log in with another Snapchat account that are not yours, Snapchat will lock your account for it

      Reply
  64. I accidently deleted the snapchat app. I downloaded it again. However, i recently changed my number so everytime i try logging in it says i need to type in a verification code which is being sent to my
    Old number. I do not have the recovery code unfortunarely. What shall i do?

    Reply
  65. my account [aine_cagz] was permanently locked because i was fixing my date of birth on snapchat I accidentally typed wrond date of birth so as i was scrolling for the year I chose wrong year and did not notice moments later a notification popped up stating that my age was too young and that I have permanently been locked out i have tried all of the things it has asked me to do .What do I do????????? thank you please help the account is aine_cagz

    Reply
  66. hey I accidentally put my wrong birthday . I meant to put 1999 but it put 2003 and now it says I’m 12 years old .so it locked me out ? can you please unlock me so I can fix that . My username is rileymarrs

    Reply
  67. I want to to email snap chat because it says my logging has temporarily failed what should I do if I should email snapchat can you please provide me with their email

    Reply
  68. l don’t have a problem with snap chat, but I have a great idea! This idea would help a lot of people in my opinion! Where would I share this idea?

    Reply
  69. Hi everytime I go to log into my snapchat account it keeps saying ‘login temporarily failed’. I haven’t got any third party apps on my phone and the time is all up to date. Please help I need my snapchat back!!

    Reply
  70. Hi. I got permanently locked out of my account because I was 12. But today I turned 13 and I still can’t get in!! Please help!

    Reply
  71. I updated my snapchat but nothing changed, I still have the old version and it says that I have the new one but it looks the exact same. And my friend tried logging in to her snapchat on my app and hers looks normal but mines still has the same old version. ?

    Reply
  72. So y’all locked me out my account and it says that y’all can’t unlock my account so why lock my account if you can’t unlock it ? And I don’t abuse any rules I’ve only been on it for three days after I logged out a couple months ago. This is the only way I take pictures because I don’t like my camera quality on my iPhone so i really need this app today because I’m expected to take pictures for a birthday.

    Reply
  73. Please help me my account says it’s been permanently locked and I don’t even know why. How do I get it unlocked? This is how I keep in touch with some family members. I was reading to contact them on Twitter but I don’t have that. I really need my account unlocked. PLEASE HELP.

    Reply
  74. My snap got permanently locked but says it only got temporarily locked when I didn’t do anything. How can I get it unlocked again.

    Reply
  75. Hello, I’ve taken a few selfies with my friends but didn’t save them or post them because I didn’t have wifi! I’ve got wifi now but I wasn’t logged into snapchat on my phone and lost all the pics! How can I get them back??

    Reply
  76. whenever i try to save pictures that i take to my camera roll, it doesn’t save with the b&w filter, only the original. even when i have the filter on. is there any thing i can do?

    Reply
  77. I have changed my password and username, I even uninstalled the app, but it keeps saying temporary blocked network due to suspicious activity, is there a way I can fix it with out creating a new snapchat?

    Reply
    • To reset your password via SMS from the Snapchat Log In screen:
      -Tap ‘Forgot your password?’
      -Then select how you would like to reset your password – via SMS.
      -A verification code should be sent to the phone number associated with your account.
      -Enter the verification code and select ‘Continue’.
      -Lastly, enter your new desired password!

      Reply
  78. I broke my phone and have what so ever no access to my account due to it asking me for a recovery code ( lost). i Need my account deleted asap!!!

    Reply
  79. I got locked out of my account today , I deleted the third party app and even went to the snapchat unlock link and it’s saying it cannot process the request.. I even tried emailing support but it says the email is invalid.. Can you please unlock my account or is there a number I can call?? I don’t have Twitter so can’t contact them on there.

    Reply
  80. Hey. Yesterday i took around 20 photos on snapchat, and saved them to my memories. The next day, all of them were gone, and hasn’t showed up yet. What is the reason?

    Reply
  81. Im out of the state, and my phone has no service. I need to login in snapchat but i could not because they send a code to my phone. I would like to receive the code at my email.

    Reply
    • you can reset it again as long as you have your phone number and email,

      -Tap ‘Forgot your password?’
      -Then select how you would like to reset your password – via email.
      -You should receive a password reset link via email to the email address associated with your account.
      -Click the URL – if you cannot click the URL, please copy and paste the URL into your browser.
      -Lastly, enter your new desired password!

      Reply
  82. I Deleted My App And Redow loaded Snap Chat, And, Now When I Try Logging In, It Keeps Saying Server Can Not Be Found. No Matter Where I Go Or Who’s Ohone I Use

    Reply
  83. i made a snapchat geofilter numerous times and its continuing ti tell me my geofilter is covering more than half the screen and on photoshop it is only 111.68pt how can i fix this

    Reply
  84. Hey I have forgot my password and the email I have on there don’t work anymore and I would like to change my password so I can use it again I have a new email but can’t get in it to update my password

    Reply
  85. Hey I bought my phone and I’m not on a contract so I don’t get a new phone and it won’t let me sign in because it is sending me a text and im not getting it because my phone is broken so idk any other way to sign i

    Reply
  86. Hi my name is Brandon and I lost a red heart the second best friend achievement for absolutely no reason because we both made sure we dint snap anyone more then we snap with each other and we spam each other every now and then to secure the spot we shouldn’t have lost it and i would like it back

    Reply
  87. I cannot reset my password, my old password is not working and when I follow prompts to reset my password, any password combination I try fails even though I made sure it meets the criteria.

    Reply
    • Tap ‘Forgot your password?’
      Then select how you would like to reset your password – via email.
      You should receive a password reset link via email to the email address associated with your account.
      Click the URL – if you cannot click the URL, please copy and paste the URL into your browser.
      Lastly, enter your new desired password!

      Reply
  88. I accidentally clicked on the wrong date of when I was born (they thought I was 11) now I’m permanently locked out of my account and can’t get back in !

    Reply
  89. Ive tried the thing u keep giving people and the request isn’t processing , it’s nearly been 2 days and nothing’s happened

    Reply
  90. So I have that lock up thing with the phone number but I no longer have access to the phone number or phone is there any way I can remove it Bc it won’t let me log in without the verification code????

    Reply
  91. I’m trying to log back into my account but I don’t remember the email or password…i have been trying to contact someone for help via email and snapchat… it would be nice to have a real person…

    Reply
    • you can actually reset your password via text message:

      -Tap ‘Forgot your password?’
      -Then select how you would like to reset your password – via SMS.
      -A verification code should be sent to the phone number associated with your account.
      -Enter the verification code and select ‘Continue’.
      -Lastly, enter your new desired password!

      Reply
  92. hello snapchat people
    i am very mad because snapchat literally quits 50 times a day on my phone and its really annoying i’ve tried everything and i’m not the only one it happens to. I would really appreciate it if you fixed it because it opens my snapchats and it makes me lose streaks. Thanks.
    :(((((

    Reply
  93. hi- some of my memories have been deleted from snapchat and it wasnt me- is there any way to get them back- i havent saved them onto my camera roll

    Reply
  94. Hi there, there’s something wrong with my snapchat. My friend and I snap chatted yesterday but our streak was lost, we were at 218 PLEASE PLEASE help

    Reply
  95. Dear Snapchat,

    I write to you being a disappointed and frustrated user. I use your services daily, and have been presented with this issue twice now. I have been logged out of my snapchat, and cannot log back in. However this is not a temporary issue, I am extremely disappointed with this issue and would like it to be fixed IMMEDIATELY. I have many problems with your services however will not bother you with all of them at this current second in time. If action is not taken seriously, I will not recommend ‘snapchat’ to my friends….and I have lots of them. Take action ASAP, OR ELSE.

    Sent from my iPad

    Sent from my iPad

    Reply
  96. Question. I been trying to snap videos and it keeps saying. “Video recording fail” I’ve uninstalled and installed up again. I’m shut down my phone many times. Please help.

    Reply
  97. Hi i am trying to log into my account on snapchat and it keeps saying that it cannot connect but i am connected to WIFI and i have tried connecting even off wifi and it still says it cant connect can you please help me?

    Reply
  98. My snapchat wasn’t reloading so I deleted the app and redownload it and tried to log in and it won’t and keeps saying could not connect but my wifi is perfectly fine and it works with everything else… What should I do?

    Reply
  99. I got locked out of my snapchat. I know my username but when I go to put in my password it’s not excepted. I tried the “forgot my password ” as well and it won’t except that either even though it’s the only email I have associated with snapchat. Can you please help me?

    Reply
    • you can get is by sms, go to the settings,
      Tap ‘Login Verification’ under the ‘My Account’ section.
      Tap the ‘Continue’ button.
      Tap the ‘SMS’ button.
      Enter the verification code sent to your mobile phone and tap ‘Continue.’

      Reply
  100. Hi I am trying ro post a geotag for a client and it is not allowing me to enter the information in properly.

    Can you please contact me so I can send the files

    The event is today so I need to be contacted immediately

    Reply
  101. Dear snapchat

    I write to u cause I am a very upset person right now I have saved so much memories to memories my videos of my grandad aren’t on my camera roll it has saved that and he died in a car crash last night and my big brother is close to diying so I am very upset and I would really like u to answer this please via email and I would like to send it my full thing on that thank you very much but I have lost tons of memories and I fell like killing my self thank you for reading this if u do I really need it.

    Reply
  102. I got permanently locked out of my account and when I tried to go on the website where you unlock your account, it said that you can’t unlock my account because it’s permanent. How can o fix this? I really need your help

    Reply
  103. I forgot my password but I just changed my phone number I have no access to my old number and I don’t know the email anymore

    Reply
  104. I tried to call at (313) 993-339 and eventually someone answered me and told me they were not from snapchat customer service even if I’d found some web pages with that number.. Can you tell me what number I should call to for customer support service ??

    Reply
  105. Hey, my snapchat only works when I’m using cellular data and when my wifi if turned off, but when it is connected to wifi and I click snapchat it just crashes and goes right back to the home screen, if u could help me that would be great!! Thanks

    Reply
  106. I’m trying to log into my Snapchat but it keeps saying it’s sending a code to my phone which has no service on it and the screen is broken how can I get into my Snapchat

    Reply
  107. Hi! My name i Stefan Hallgren, MCN and client Manager at xxxx, Sweden.

    We are a Swedish Management for big influencers and i urgently need a contact right to the core of Snapchat support (prefferably a manager) that can help me solve a lost/kidnapped account problem for one of our clients with 150 000 snapchat followers.

    We represent some of Sweden´s largest infuencers, we are a certified Youtube partner and MCN (with Content ID-rights and all the exclusive bells and whistles that comes with that) but we do not have a personal contact at Snapchat yet.

    Please give me a quick response if you can get this going, and i´ll describe our problem right away and give you names and details in the nex mail.

    Best regards

    Reply
  108. Good night ,
    As everyone knows is having the Olympics in Brazil, I wonder why not put filters related to this, at least in the place that I am in Brazil is not working , unlike what happened in the Olympics in august.

    Where is social inclusion? If in the Olympics games the filter was avaiable to all of the coutry, why not now?

    I really wish that you take a providence! Brazil need this!
    Thanks a lot!

    Reply
  109. Hello, i had a streak at 87 with my friend and we snapchatted last night at 11:32 and 11:37 and i happened to wake up this morning and reviewed over my snaps and our streak went away. To my knowlege if you snapchat at 11:32 and 37 when you wake up your streak should still be there and its not. Im a lot mad about this situation and expect the 87 to be right back by her name.. It needs to be fixed now please. Thank you snapchat?

    Reply
  110. Why is it that I can’t get the filters on my phone my phone is an iPhone 4 so why can’t I get them on my phone like my other friends have an iPhone 4 and the filters come up on there phone but no on my phone

    Reply
  111. My snap chat trippen every time I tap on a story it won’t load it will keep trying to load every time I tap on it I deleted the app and every thing

    Reply
  112. Hello I think that someone might have hacked into my account and changed my dads of birth can you please delete that account!!! My username is luvhorse04

    Reply
  113. I don’t get why so many people keep asking the same questions over and over when it blatantly says not snapchat support lol. I do have a question has anyone else experienced snapchat memories just not loading?? They are outlined in memories but there all just white little screens and I’ve tried exporting them to re-story them and send them to what’s up and it has the size of the file but will NOT load. Have I lost them all for good?? If so how would it still no the size of every file in there if their no longer actually on there??

    Reply
  114. I have not been able to video with lenses on my snap chat thought my filters are working perfectly well, it said videoing with lenses is not supported on my device. model number- tecno y6

    Reply
  115. Help…..
    I lost my phone and I wanna log into my snapchat but I need a Verification Code! Which I cannot get because I don’t have my phone .. is there any way I can log into my account without using verification code? Someone help me thanks.

    Reply
  116. Hello,

    My iPhone got stolen and my snapchat account is verified with an old number that I do not have access to anymore. Unfortunately, I did not verify an email account for my snap chat username so basically, I cannot log into my account unless I get a verification code from my old number. I have lost the recovery code too. I remember my passport but I have chosen the option to have my account to be verified when using a new device. I was wondering how can I get my username back?

    Reply
  117. As an avid user of your software and corporation, I have historically valued what you stand for. Recently, due to the stories on the right-most side of the user interface, my opinion has drastically changed. I feel I should be in charge of what appears on my profile. I realize “subscriptions” have been put in place for convenience and filtering; however, I feel this isn’t enough. Many stories are from magazines or newspapers, so as such, I feel I should be able to choose what I see. The inappropriate and obscene images I perpetually see due to the stories are demeaning my loyalty to your services. I realize how much revenue you are currently generating from the stories, but I currently feel violated.

    Reply
  118. I’m having an issue on snapchat for about 3 hours now. While I was in snapchat it just automatically logged me out. When it logged me out I tried logging back in but it says that my account was locked and it gave me a website to go to. I went to the website and I followed the steps but it still won’t unblock me or log me back into snapchat and now I don’t know what to do

    Reply
  119. Hi! Almost a month ago I deleted my Snapchat account and it said if I don’t log in with in month the account will be permanently deleted. But now I really would like to have my account back but I cannot remember my password, so I typed in my email to change my password but it said my email isn’t valid anymore, but the thing is, I am still receiving emails from Snapchat on that same exact email? How should I proceed from here?

    Reply
  120. Hello! Someone has created a fake snapchat account pretending ding to be me. They are saying very disturbing and inappropriate things about me and I would like for you guys to delete that account. Please contact me with what I need to do. I’ve already reported it twice and nothing has been done about it.

    Reply
  121. I need your help, i forgot to change my number on the settings and now i can’t access to my account cause they ask for the verification number, and the code is sent to phone number i can’t access to it.

    Reply
    • Okay I was pressing the video button before this started. I just held the button down again and my color is back. Can anyone explain what just happened?

      Reply
  122. I made an account last year for me and my boyfriend to go back and watch the stories on our anniversary, i forgot the password and i never verified the email or phone number is there any way i can get back into the account?

    Reply
  123. Ive changed my password 5 times using the email system. On all emails, they have responded saying the password has been updated, but it still won’t sign me in. Please help.

    Reply
  124. On my account alee563, I forgot my password I want to delete that account since have another one. is there a way I can delete my account alee563. I tried the forget password, but it never send me an email and I couldn’t create a new password.

    Reply
  125. Hey, I forgot my snapchat password & my email is also linked to my old account so it’s keeps trying to reset my old one, please help! My username is ayyyyyyaaaaaa

    Reply
    • you can reset your password via sms. To reset your password via SMS from the Snapchat Log In screen: Tap ‘Forgot your password?’ Then select how you would like to reset your password – via SMS. A verification code should be sent to the phone number associated with your account.

      Reply
  126. Dear Snapchat all my streaks are gone and I am so disappointed because I worked so hard to get those streaks to what they were and know all that hard work has go to waste. I really would appreciate it very much if I could have them back. 😭😞 @nara_12

    Reply
  127. hi admin ! ive been using snapchat for 6 months now but every time my friend sends me a message i can only view it once. what am i doing wrong ? is it a glitch ? or do i have to pay to keep my messages ? many thanks. stuart ellis.

    Reply
  128. My best friend and I snap each other in chat all the time but all of a sudden it’s stuck and won’t let me scroll up or down to read the convo. No matter what I do to troubleshoot this issue it still occurs with the two of us and nobody else on my snapchat. We can’t chat each other nor comment on stories. And it does. This with her device too. It may be because of the fact that I’m using this app on my iPad but it hasn’t been doing this before. If there is anything I can do to fix this please let me know . Thank you!

    Reply
  129. Hi my name is Katie Beaumonte.

    I just wanted to say that this App has just turned into an Ad filled, Kardashian and sex taboo filled place, and it’s just downright horrible. No one gives a rat’s behind about Kim, Khloe, or any of the Kardashians, really. This App’s main purpose was supposed to be to share your whereabouts with friends and to send them photos back and forth. Now, all this app is is a bunch of advertisements, Kardashian’s rear-ends, and sex facts. If I wanted to know “the top 10 positions to reach orgasm”, then I could google that myself. I don’t need Snapchat as a secondary source for my sexual concerns. This App should be for “18+” users. My sister is 14, and she has Snapchat of course. The fact that she has access to such indecorous information at such a young age is just ridiculous to me.

    I’ve had enough of the stories about Kardashians, sex, DIY tutorials, and Buzzfeed’s liberal bullshit.

    Feel free to get rid of all this nonsense, OR at least get rid of all the taboo and make it age appropriate.

    Reply
  130. Hello my snapchat was deleted by accident and I received a message saying I could return by logging back in if I wanted to and that my data would be kept for 30 days, but after re-downloading it and logging in It pops up in red writing stating ” can’t find that account ” please help. My snapchat ( Jakeyryan45 )

    Reply
  131. hi. my name is izzy and i lost a streak of 287 days. the thing is i snap chatted the person and she answered back, then a few hours later we lost our streak. is there anyway i can get that back to 287 immediately

    Reply
  132. I was at a friends house and they changed my birthday so many times and it’s not at my birthday. How could I change it to my birthday because it won’t let me,

    Reply
  133. Hi I try to login snapchat on my iPad and I got full connection but it says could not connect but it works at any other device what can I do? It’s jay_aguirre23

    Reply
  134. My snap chat is messing up. It’s making me verify by an old phone number but I don’t have that number anymore. And my username is sryan007 I dont remember the email either. I need help getting me back into it.

    Reply
  135. hey, i saved some pictures on snapchat and it also indicated as saved but when i opened my memories, there was not a single picture. what should i do?

    Reply
  136. My phone is getting fixed and I haven’t had it for nearly a day . I have to verify my mobile number and my phone gets the text but I don’t have my phone so I can’t get the code. I need to keep my streaks !! I can’t lose the, because of this login problem !! It won’t let me log in on my iPad

    Reply
  137. can ya’ll make a filter for Nirthwest Vista ( Alamo College)? I noticed that Palo Alto College has one and John Marshall High School has one also. Thank you

    Reply
  138. hello
    I had to sign out of my snapchat account because the app wasn’t working so i had to re download it but now the verification code has been sent to my number overseas
    ive requested a new password via email but it only directs me to my other number
    is there a way that it could be emailed to me?

    Reply
  139. I forbid permanently locked out of my snapchat account and I don’t know why but could you please unlock my life is on my account my username is michaeloconnor5

    Reply
  140. Hello I’m having problems here… so I broke my phone screen (galaxy note
    4) and I am using a temporary phone (galaxy s3 work phone) while my (note
    4) is getting fixed… now I tried downloading snapxhat on my (s3) and it
    won’t let me because its sending a verification code by text to my (note
    4). But I can’t use my phone dude to its cracked screen can’t see
    anything…. so I need to access snapchat on my (s3) PLEASE HELP

    Reply
  141. Hello, I have encountered many things that I did not want to see on the d7scover update on sna9 chat. Is there a way to block things like daily mail and Buzz feed. These ads are too revealing, and I cannot figure out a way to get rid 8f them on an LG tablet. Thanks

    Reply
  142. Is there a way you can unblock permanently blocked accounts? Because the reason mine is bloked is because my friend made my birthday younger, and it said I was to young , told me to wait and I tried again but to early and now I’m permanently blocked can you please help?

    Reply
    • Go to the settings, and scroll down to ‘Account Actions’ and tap ‘Blocked’. You should see a list of Snapchatters who are currently blocked. Simply tap the X next to their name to unblock them.

      Reply
  143. I am getting emails that a snapchat password is reset. I don’t have a snapchat account. Someone else is using my email address. How do I get this resolved?

    Reply
  144. Hello, I discovered on 10/15/2016 that a whole month of my snapchat stories saved on memories went missing and I didn’t delete them. I have logged out and logged back in, I have uninstalled and reinstalled the app but it’s still all gone. These memories mean a lot to me. What happened and I how can I get them back?

    Reply
  145. Hi, I am writing today is regards of not being able to sign into my snapchat account.
    I have forgotten my password an the email i used for it. I cant rest my password using the telephone number i provided because i changed my number an now have a new one, if theres any way of recovering this account I need someone’s help I have so many photo’s in my memory that I sadly didn’t get to saved… I would really like to get back into my snap.. my user name is S_paidinfull if someone can please email me back an hep me fix this I would highly appericate it.

    Reply
  146. Honestly , why can’t we change Are names ? It bothers me how it’s permanent and I feel stupid when people are wondering what my name is to add me . When I made it I wasn’t thinking . I would just hope y’all make it so we can change are permanent name just once . Thank you . I really hope you consider doing it .

    Reply
  147. i cant get into my snapchat because i need the code, but i lost my phone so i cant get the code because it keeps sending the code to my old phone can you please help me because i dont want to lose my snapchat streaks

    Reply
  148. Hello,

    Hi is Esther, from Panama City Panama, I’m requesting a geofilter on-demand for my wedding day. I’m trying to put Panama for the filter and I it saids that is not available that will be ready soon. But my wedding is on March 12th and I would like to know if at that time will be available and accepted by you.
    I’m looking forward to have a filter on my wedding so let me know, as soon as possible.

    Best Rewards,
    Esther Ovadia

    Reply
  149. Hello, my snapchat is currently locked and I have no idea how to unlock it, its been 5 days already. When I gone online to unlock it, it says “We are sorry, we were unable to process your request.” What do I do next. I tried emailing support@snapchat.com but it came back with an error send message stating that email is not valid. Advise?

    Reply
  150. Hi Snapchat support,

    I am inquiring about the Snapchat geofilter option for a non-profit organization called the Israeli-American Council (IAC). We are having an annual student conference in mid- February (3 day weekend) in LA. We want to create an innovative filter with IAC to create more interactive contribution from the students. I wanted to know if we can use our branding IAC for the event?

    Best,
    Shanee Deluya
    Production Assistant
    IAC

    Reply
  151. Hello Snapchat,
    Since March 4 2017, I can not able to see all the pictures, videos, snaps which i stored in snap memoried. I can only able to see all the memories until January 2017. I need all my memories which I stored until march 1 anyhow. Please help me through it. IT IS VERY IMPORTANT MEMORY FOR ME. PLEASE PLEASE PLEASE

    Reply
  152. My friends SNAP staff … The most beautiful moments we spend in your famous program .. I hope you put in the settings Hide the ads and their appearance optionally so we always love Snape and be our first destination in our devices. Greetings with snap: sani.dates

    Reply
  153. you have a guy that has been using snapchat to promote and sell sex for like 3 years now, why and how is he allowed to do this. He actually shows himself and females doing sexual acts, then tells you how to buy his entire video, or videos (bravohefner)

    Reply
    • yes, you can actually block an account
      Go to your friends list.
      Tap the name of the offending friend.
      Hit the gear icon that appears next to their name.
      Select Block to stop receiving Snapchats from that person or pick Delete if you want to remove him or her from your contacts.

      Reply
  154. Hello, so it was around night time and I was on my snapchat and I decided to log out of my account myself. Around 5 min later I tried to log back in but it kept on saying wrong password, I tried resetting my password using my email but it wouldn’t work. I have no idea on how to get my account back, can you help me please

    Reply
  155. Hello, my ex gf hacked my Snapchat and I need it back, as she is doing who knows what. I have found no way to speak with a representative please help

    Reply
  156. Hello I need a way to contact y’all via phone to get someone’s snap story deleted. They have content of a deceased man from a motorcycle wreck and has multiple videos of the deceased laying in his own pool of blood and the deceased family has seen these snap chats and need help getting it removed ! It is very heartbreaking and y’alls way to report on yalls website is.a load of crap and there is no way to report it ! Please contact me ASAP !!!

    Reply
  157. So I have been hacked from my account and I know the person who did and they have changed changed on my email to password and I didn’t have a phone number on my account is there any way I
    Could get it back please he has been texting people off my snap and idk what else he could be doing please help me