How to fix Snapchat Memories disappeared or not loading

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13 Responses

  1. Anna says:

    Snap chat deleted all my photos on my phone. I need them back! I had photos of my daughter who is no longer with us. My only memories of her.

  2. Lamia says:

    Hello to anyone who is reading this,
    I don’t know why, I deleted snapchat and installed it again. When I logged into my account, I checked my memories and found it gray squares.. and it won’t load.
    please help as soon as possible..
    At the same time the internet wasn’t working well, if that helps.

  3. Grace says:

    My videos on memories won’t load but I have excellent Wi-Fi connection

  4. genii says:

    Hi. When I logged into Snapchat and tried to click on an old video memory it doesn’t play even though the thumbnails still on there for those videos. It just won’t play them, but I can see photos from the same time period.

  5. Jasmine says:

    I tried to log into my snapchat on a different phone, because my crashed, and none of my memories show up…Please help!
    I was told that the memories will show up no matter what phone your on.
    The app is up to date.

  6. mary says:

    Hello, I am in this situation in which my iPhone cannot be updated to the latest ios version anymore. Without this, I cannot update my snapchat app. I still have the old version, and this does not let me access my memories and perform the backup unless I update the app- which I’m not able to..

  7. khloe says:

    there’s one picture that i have in memories that is there but doesn’t show the losing symbol it’s juzt a black screen and if i try to swipe into it it doesn’t work. i have logged out and in and i have updated and cleared the cache nothing is working

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